Get In Touch

If you're having an issue, please give us a call. Our Customer Service team is right here in California ready and willing to help you Monday–Friday, 9am–4pm PT. Our phone number is +1 877 876 2740. If you prefer email, you can reach us at info@clearlyfiltered.com.

Refunds & Exchanges

We strive to make sure all of our products fully meet your expectations. If they don’t, we offer a 100% Satisfaction Guarantee for the first 30 days after purchase. If for any reason you are not in love with your new Clearly Filtered product, you can exchange or return it for a refund. Shipping fees are non-refundable. If a product is returned for a refund, the original shipping charges paid at checkout will not be refunded. Only the purchase price of the product is eligible for refund, unless otherwise required by law. For international customers, return shipping is the responsibility of the customer. If there is any evidence to suggest the item was improperly used, the product will not be eligible for refund/exchange. Proof of purchase is required for any refund. We are unable to accept returns of purchases from any retail channel except clearlyfiltered.com. Used filters are not eligible for return.

To initiate a return, please contact us at info@clearlyfiltered.com.  We have LIVE agents available to chat via our website, Monday - Friday, 9 AM - 4 PM PT. You can also speak to an agent during the same operating hours by calling +1 877 876 2740.

Price Adjustments

Products that are discounted within 7 days after your purchase date at clearlyfiltered.com are eligible for price adjustments. Please email info@clearlyfiltered.com with the order details to receive the price adjustment. We have LIVE agents available to chat via our website, Monday - Friday, 9 AM - 4 PM PT. You can also speak to an agent during the same operating hours by calling +1 877 876 2740.

Warranty Information

2-Year Limited Lifetime

Clearly Filtered offers a limited lifetime product warranty. To assure the highest quality standards possible, each order is inspected for defects before shipping. This makes defects incredibly rare. But if you believe that the item is defective, contact us. It may be eligible for replacement, if we determine it is due to unexpected faulty workmanship or materials.

Exclusion of Implied Warranties: Your sole and exclusive remedy is product repair or replacement as provided in this Limited Lifetime Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose are limited to one year from the date of purchase or to the shortest period allowed by applicable law. 

Further Limitations: 

Natural disasters: Our warranty also extends to cover loss or damage of purchased products, up to $500 of merchandise value, caused by natural disasters that has been declared to be federal emergencies or major disasters. Claims under this portion of the warranty must be made within 2 weeks of the federal declaration, and the customer may be required to provide Clearly Filtered, Inc., with evidence to satisfy the company that the claim falls within the warranty term. If customer does not comply with the reasonable requests for evidence or if Clearly Filtered, Inc., is not satisfied that the evidence establishes it qualifies as a covered loss or damage under this provision, the customer’s claim under this warranty may be denied.

Cooperation: Your cooperation is necessary for Clearly Filtered to determine if the warranty is applicable, including returning the product you believe to be defective for Clearly Filtered when requested for further evaluation and testing by Clearly Filtered and our technical team and sending product or packaging photographs or other relevant documentation as requested by Clearly Filtered. If you do not adequately cooperate, you may not make a claim under the limited warranty. 

Noncovered Use: This warranty does not cover normal wear and tear, accidents, abrasion, exposure to extreme temperatures, solvents, acids, or damage caused by tampering/misuse of the item. It also does not include using Clearly Filtered products with atypical appliances or systems that do not fit the standard fittings and sizing offered by Clearly Filtered products or modifications made by you or contractors to atypical systems to make them fit Clearly Filtered products. Clearly Filtered products are designed and warrantied for use with conventional systems relying on municipal water systems with an average home-system water pressure of 60 psi. While Clearly Filtered products may work with other water systems, they are not tested or warrantied for such use. 

Should your Clearly Filtered item be damaged through misuse/unconventional use, you are able to purchase replacement parts here. Should your Clearly Filtered item be damaged through improper/unconventional use or failure to follow setup instructions, this warranty is void. Improper/unconventional use that voids this warranty includes, but is not limited to, tightening or loosening pre-tightened fittings. This warranty does not include filters and expires after 24 months from the date of purchase.

Direct purchase: Only products purchased from clearlyfiltered.com are eligible for warranty consideration. Clearly Filtered does not currently work with resellers, except for Passport with respect to some international sales, or retailers. Please be aware that any purchases through third parties and not through our website or official Amazon store are considered outside the scope of any warranty offered by Clearly Filtered. 

Changes in performance: Filtration speed, taste and lifespan are not guaranteed or covered under warranty, because these depend on the quality and mineral content of your water, which can affect the performance, taste profile, and lifespan of effective and functional filters. 

Incidental, consequential, or other damages: Clearly Filtered is not responsible for incidental, consequential, direct, or indirect damages potentially caused by Clearly Filtered products, including water damage or leak damage related to an alleged product defect, beyond the value of the Clearly Filtered product. Some states do not allow the exclusion of incidental, consequential, direct, or indirect damages; in those cases, the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. To know what your legal rights are in your state, consult your local or state consumer affairs office or your state’s Attorney General.

To begin the warranty process, please email us at info@clearlyfiltered.com. We have LIVE agents available to chat via our website, Monday - Friday, 9 AM - 4 PM PT. You can also speak to an agent during the same operating hours by calling +1 877 876 2740.