Get In Touch
If you're having an issue, please give us a call. Our Customer Service team is right here in California ready and willing to help you Monday–Friday, 9am–4pm PT. Our phone number is +1 877 876 2740. If you prefer email, you can reach us at info@clearlyfiltered.com.
Refunds & Exchanges
Our extended holiday return policy is now in effect—if you make a purchase between November 14th and December 24, you have until January 30, 2024 to make a return or exchange.
We strive to make sure all of our products fully meet your expectations. If they don’t, we offer a 100% Satisfaction Guarantee for the first 30 days after purchase. If for any reason you are not in love with your new Clearly Filtered product, you can exchange or return it for a refund. Return shipping is the responsibility of the customer and will be deducted from your refund. If there is any evidence to suggest the item was improperly used, the product will not be eligible for refund/exchange. Proof of purchase is required for any refund. We are unable to accept returns of purchases from any retail channel except clearlyfiltered.com. Used filters are not eligible for return.
To initiate a return, please contact us at info@clearlyfiltered.com. We have LIVE agents available to chat via our website, Monday - Friday, 9 AM - 4 PM PT. You can also speak to an agent during the same operating hours by calling +1 877 876 2740.
Price Adjustments
Products that are discounted within 7 days after your purchase date are eligible for price adjustments. Please email info@clearlyfiltered.com with the order details to receive the price adjustment. We have LIVE agents available to chat via our website, Monday - Friday, 9 AM - 4 PM PT. You can also speak to an agent during the same operating hours by calling +1 877 876 2740.
Warranty Information
In order to assure the highest quality standards possible, each order is inspected for defects prior to shipping. This makes defects incredibly rare. However, if you feel that the item is defective, it may be eligible for replacement if we determine it is due to faulty workmanship or materials. Clearly Filtered offers a limited lifetime warranty. This warranty does not cover normal wear and tear, accidents, abrasion, exposure to extreme temperatures, solvents, acids, or damage caused by tampering/misuse of the item. Should your Clearly Filtered item be damaged through misuse/unconventional use, you are able to purchase replacement parts here. Should your Clearly Filtered item or surrounding area be damaged through improper/unconventional use or failure to follow setup instructions, this warranty is void. This warranty does not include filters and expires after 24 months from the date of purchase.
Only products purchased from clearlyfiltered.com are eligible for warranty consideration.
Filtration speed, taste and lifespan are not guaranteed or covered under warranty.
To begin the warranty process, please email us at info@clearlyfiltered.com. We have LIVE agents available to chat via our website, Monday - Friday, 9 AM - 4 PM PT. You can also speak to an agent during the same operating hours by calling +1 877 876 2740.