Shipping Information
Once you place your order on our website, it will be processed in our warehouse within 1-3 business days (Monday through Friday, excluding holidays). You’ll get an email with the tracking information once your shipment is on its way.
Domestic Shipping
We always offer free shipping everywhere in the United States. You should receive your shipment 5-10 business days after your order has been processed.
Orders valued at $400 USD or more will require a signature at delivery.
Shipping Carriers
All Clearly Filtered® products are transported via an unaffiliated independent shipping carrier. Any and all products purchased on this Site are delivered to you via these independent shipping carriers. Clearly Filtered® is not responsible for any damage or loss incurred to your purchased products by these unaffiliated independent shipping carriers. Clearly Filtered® does offer shipping insurance for our customers through Route.
Shipping Insurance
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
Regardless of whether you opt to purchase or decline Route shipping insurance, Clearly Filtered® is not responsible for any damage or loss incurred to your purchased products by these unaffiliated independent shipping carriers.
You agree that Clearly Filtered’s only responsibility with respect to shipment is to deliver the goods you purchased to one of these unaffiliated independent shipping carriers. It is the responsibility of those carriers to deliver to the destination you have designated at checkout and the risk of any loss transfers to you, the buyer, when Clearly Filtered duly delivers the goods you purchased to one of those carriers.
For a detailed list of Route's policies, click here. Route’s terms and conditions are listed here.
International Shipping & Customs
For international orders, the cost of shipment will be automatically calculated once you begin the checkout process. You’ll be able to see the cost of shipping, duties, and taxes once you enter your address but before you make any payment. Please be aware that duties and taxes are calculated by the individual countries. Clearly Filtered cannot make any adjustments to the rate.
For customers in Serbia, Gibraltar, and Montenegro, and other non-UK and EU countries, please be aware that customs charges are the responsibility of the customer. They are calculated by the individual countries’ customs-and-duties authorities when the package arrives and are based on the value of the product. Clearly Filtered cannot predict these charges or make any adjustments to the rate. Clearly Filtered is not responsible for any delay in governmental processing and cannot provide any estimate of how processing through customs may affect your anticipated delivery date. The total paid at checkout does not reflect these governmental fees, Clearly Filtered is not collecting any on the customer’s behalf, and Clearly Filtered is not responsible for paying them. The recipient is the importer of record and must comply with all laws and regulations of the destination.
International orders generally reach their destination 8-14* business days after shipping.
*Customers in Israel are currently experiencing shipping delays.
At this time, we are unable to ship to the following countries: Afghanistan, Belarus, Bhutan, Brunei, Central Republic of Africa, Cook Islands, Crimea, Cuba, Fiji, French Polynesia, Haiti, Kiribati, Iran, Myanmar, Nauru, North Korea, Palestinian Territories, Papua New Guinea, Russia, Soloman Islands, Sudan, Syria, Yemen. We apologize for any inconvenience this may cause.