Frequently Asked Questions

• What are the benefits of subscribing to autoship?

  All filters must be replaced regularly to continue to produce the cleanest, safest water. Never forget to change your filter, plus unlock the benefits below when you subscribe to autoship today:

  • Automatically save 10% on every replacement filter.

  • Get free shipping in the USA.

  • Pause, skip, or cancel anytime.

• How do I subscribe to autoship if I'm already a Clearly Filtered customer?

  Simply select "Autoship & Save 10%" the next time you purchase replacement filters. You can also contact our support team at info@clearlyfiltered.com or (877) 876-2740 (M-F 9am-4pm PT) to get enrolled right away.

• How do I change my delivery date?

  Log in to your online account to easily delay, skip, or cancel shipments. If you need a hand, contact our support team at info@clearlyfiltered.com or (877) 876-2740 (M-F 9am-4pm PT).

• How do I cancel my autoship subscription?

  You may cancel your autoship subscription in the subscription portal or by emailing us at info@clearlyfiltered.com.

  Cancellations made through your subscription portal must be submitted by 4:00 PM PT on the day before your next order is scheduled to process. Cancellation requests via email must be submitted by 4:00 PM PT on the day before your next order is scheduled to process. If your order is scheduled to process over the weekend, your email cancellation request must be submitted by 4:00 PM PT on the Friday before that weekend. If you cancel after the cutoff, you will still be charged for and receive the next shipment.

  Autoship subscription orders can be returned via our return policy.

• Are there any fees to subscribe to autoship?

  Nope. Subscribe today to start saving.

• Can I manage my autoship subscription via text message?

  Yes. Text WATER to (844) 906-3564 to "subscribe" to our text messaging service, so you can message our team directly and manage your account.*

  *By subscribing to text messages you agree to receive recurring automated marketing text messages (e.g. cart reminders) at the phone number provided. Consent is not a condition to purchase. Msg & data rates may apply. Msg frequency varies. Reply HELP for help and STOP to cancel. View our Terms of Service and Privacy Policy. Only available in the USA and Canada.