Frequently Asked Questions

• Which contaminants does your shower filter target?

  • Chlorine (both free and combined forms)

  • Hydrogen Sulfate (which causes that 'rotten egg' smell)

  • Iron oxide (or rust in water)

  • Dirt and sediment

  • Unpleasant odors

  Please note: We've opted not to target fluoride since the primary concern is ingestion – which isn’t applicable during showers.

• How often should I be changing my filter?

  Each handheld shower head filter lasts up to 3,000 gallons or 3 months (whichever comes first). Keep in mind, factors like hard or highly contaminated tap water, as well as heavy usage, can require more frequent replacements.

  When ordering replacement filters for your handheld shower head, please note that the replacement orders come in packs of 2.

  The material inside a brand new shower filter is a bright gold color. When the media inside turns from its original golden color to a dark grey or black color with white beads it is time to replace the cartridge.

• How can I save on replacement filters?

  Subscribe to auto-ship during checkout to get a 10% discount on every order. It's both easy and economical.

• Do replacement filters expire?

  Store your filters in a cool, dry spot and they won't expire. That's one of the perks of our auto-ship subscription: you can set your delivery frequency, so you never forget to change your filters. And if replacements arrive sooner than needed, rest assured they won't expire.