Return Policy

Get in Touch 

If you're having an issue, please give us a call. Our Customer Service team is right here in California ready and willing to help you Monday–Friday, 9am–4pm PST. Our phone number is 1-877-876-2740. If you prefer email, you can reach us at info@clearlyfiltered.com.

Warranty Information
Have an issue with your product? We're happy to help! Please view our warranty policy here.

Refunds & Exchanges
We strive to make sure all of our products fully meet your expectations. If they don’t, we offer a 100% Satisfaction Guarantee for the first 30 days after purchase. If for any reason you are not in love with your new Clearly Filtered product, you can exchange or return it for a refund. Return shipping is the responsibility of the customer and will be deducted from your refund. If there is any evidence to suggest the item was improperly used, the product will not be eligible for refund/exchange. Proof of purchase is required for any refund. We are unable to accept returns of purchases from any retail channel except clearlyfiltered.com. Used filters are not eligible for return.

To initiate a return, please contact us at info@clearlyfiltered.com.  We have LIVE agents available to chat via our website, Monday - Friday, 9 AM - 4 PM PST. You can also speak to an agent during the same operating hours by calling (877) 876-2740.

Price Adjustments
Products that are discounted within 7 days after your purchase date are eligible for price adjustments. Please email info@clearlyfiltered.com with the order details to receive the price adjustment. We have LIVE agents available to chat via our website, Monday - Friday, 9 AM - 4 PM PST. You can also speak to an agent during the same operating hours by calling (877) 876-2740.

 

 

Shipping Information

Once you place your order on our website, it will be processed in our warehouse within 1-2 business days (Monday through Friday, excluding holidays*). You’ll get an email with the tracking information once your shipment is on its way.

 

Domestic Shipping
We always offer free shipping everywhere in the United States. You should receive your shipment 5-10 business days after your order has been processed. 

 

Orders valued at $400 USD or more will require a signature at delivery. 

 

Shipping Carriers
All Clearly Filtered® products are transported via an unaffiliated independent shipping carrier. Any and all products purchased on this Site are delivered to you via these independent shipping carriers. Clearly Filtered® is not responsible for any damage or loss incurred to your purchased products by these unaffiliated independent shipping carriers.

 

International Shipping & Customs
For international orders, the cost of shipment will be automatically calculated once you begin the checkout process. You’ll be able to see the shipping cost once you enter your address but before you make any payment.

International orders generally reach their destination 14-21 business days after shipping.*

Please be aware that customs charges are the responsibility of the customer. They are calculated by the individual countries when the package arrives and are based on the value of the product.

The recipient is the importer of record and must comply with all laws and regulations of the destination. International orders may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Unfortunately,  Clearly Filtered cannot predict these charges or make any adjustments to the rate. 

At this time, we are unable to ship to the following countries: Afghanistan, Belarus, Bhutan, Brunei, Laos, Myanmar, Russia, Sudan, South Sudan, Syria, Timor-Leste, Turkmenistan, Yemen, Cuba, North Korea, Iran, Crimea. We apologize for any inconvenience this may cause. 

*Due to COVID-19, your order may be delayed. We apologize for the inconvenience.